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WHAT ARE YOU PAYING BY AND WHAT YOU GET?

We have very effective methods for measuring the performance and service level monitoring. We guarantee the quality of network service and make sure that you get access to capacity, which you pay for.

The service level shall be based on the customer's business needs and requirements. On this basis, we define the precise and accurate control indicators. At the same time agreed upon obligations of the supplier and the response speed of the potential problem situations.

We also have special expertise in the definition of SLA agreements, so that our experts can help at the initial stage. Both, the customer and the supplier will benefit from a well-drafted agreement and its objective monitoring.

 

WHAT IS THE DIFFERENCE OF PERFORMANCE THAT HAS BEEN ORDERED AND DELIVERED?

Hopefully nothing but the reliable detection is a challenging task. When a subscriber estimates the service level, he is often only rely on reporting by the supplier.

The service level is defined by the SLA agreements are usually standard supplier agreements. In particular, the level of performance and quality of a service is often vague level. Therefore, the responsibilities and realization of sanctions remains ease into a gray area.

If problems occur, the situation is difficult. The supplier lacks efficient tools for locating problems and necessary repairs for testing. The customer, in turn, does not have the means or instruments, which can be used to reliably assess of actions implemented.

We have the methods and know-how! Contact us and ask more information!